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The basis of each EY Business Academy course is theoretical and practical material in the form of video tutorials, interactive slides, case studies, and self-study resources. In addition, courses may include practical tests, tasks and exercises - for studying and testing purposes either.

The subscription period for each course is indicated in its description. It depends on the number of hours required to master the material and the recommended schedule.

The course cost includes access to the EY Academy of Business platform, subscription to a specific course, a completion certificate, and synopsis, if provided in a course.

You will have the opportunity to communicate with both participants and lecturers in the forum.

If you want to start studying on the EY platform, you need to choose the course you are interested in and click on the "Register" button.

No, but you can inspect a description in the "Description" block.

Go to the page

You can browse the available courses in the catalog on the main page, use the keyword search or ask our virtual coach in the right top to corner.

You can take an unlimited number of courses at a time.

It is impossible to download the video, because all rights to the content presented on the platform belong to EY.

Please, write to lms.support@ua.ey.com

If you can't log in to your account (profile), make sure you are using the correct email or reset your password.

If you can't log in to your account (profile): If you have forgotten your password, click on the "Forgot your password?" Button in the login window. Enter the email address assigned to your account. You will receive an email at this address with password reset instructions. Check your spam folder if you wait for too long. If you are logged in to your account (profile) and want to change your password: Click on the pencil next to your name at the top left, select the "Change password" option. After entering the data, click "Save changes".

You can change your profile settings by clicking on the pencil next to your name When you open the "My Profile" tab, you can edit your last name, first name, email address, country, company, position, and phone number. In the "Change Password" tab, you can make adjustments to the password you created. The "Settings" tab changes the time zone and language in which the information is displayed on the portal. There are three user languages available ​​(Ukrainian, English and Russian). The "Privacy Policies" and "Terms and Conditions" tabs allow you to read and agree with our privacy policies, terms and conditions.

Check if your username and password have been entered correctly. Clear the cache in your browser. See the browser documentation for instructions on clearing the cache.

EY learning platform should run smoothly in each of these browsers: Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari. If you have difficulty with the platform, clear your browser cache.

In the upper right corner of the My Calendar widget, click the arrow, copy the link, and paste it into a new tab in your browser. After pressing ENTER, the calendar will be downloaded to your computer. Open the downloaded file, it will automatically be pulled to your personal calendar.

Please, write to lms.support@ua.ey.com

Please, go to "My profile" / in the widget "My transactions" to see payment information

Funds paid for education services are not refundable

Find the Go Learn app: for iOS devices on the App Store or follow the link (https://apps.apple.com/us/app/go-learn/id1362542319#?platform=iphone) for Android devices on the Play Market or follow the link (https://play.google.com/store/apps/details?id=com.EY.eolo.staging&hl=en)

If you're having trouble with your mobile app, try:

- Close and restart the application.

- Update the app to the latest version in the App Store or Play Market.

- Try working trough the web-version, as not all features are available in the application.

To do this, you need to go to the course, in the upper right corner, click the three vertical dots and select "Download". Then, when you go offline, you will see the downloaded content.

Online support is available at Learningforu@ua.ey.com during business hours from 9:00 to 18:00 Kyiv time (on public holidays from 9:00 to 17:00). After contacting the support service, you will be sent an auto-reply (no later than 24 hours) indicating the est. procession time. The de-facto procession time depends on the complexity of the problem. Our support service will inform you on the timing and status of the problem.

The application language depends on your device language. Thus, to change the application language, you should change your device language to a desirable one, usually in device settings.

There are a few limitations regarding the mobile application use: Payments are available in the web-version only. As soon as your payment is confirmed, you can take the course in the application in both online and offline mode. Partisipation in webinar sessions is unavailable in the app. Though, you can watch webinar recordings, if provided. You should use web-version to leave comments and participate in forums as these features are not available on the app.

You will receive an e-mail with an attached certificate - immediately after successfully completing the course.

The cost of the certificate is included in the cost of the online course.

You will get it immediately after successfully completing the course on the mail assigned to your account. Also, it will appear in your profile within 24 hours: "My activities" - "Curricula" (link) on the page / "My profile"

Please, write to lms.support@ua.ey.com

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The learning platform should work seamlessly in each of these browsers: Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari. In case of difficulties in the platform's operation, clear the browser cache or update it to the latest version.

Note that the support of the "Safari for Windows" is not accessible.

The platform supports operating systems such as Microsoft Windows 8 (or higher), OSX (the last two major versions), and most Linux distributions. Windows XP users are advised to quickly upgrade their computers to the MS Windows 8 or higher operating system since Windows XP is no longer supported by its developer. We cannot guarantee the provision of services on operating systems that are not supported. If it is impossible to replace the operating system immediately, we recommend installing the latest version of the Google Chrome browser as a temporary solution.

The mobile app supports iOS 10 and Android 6.0.

Note that you can access the platform on a smartphone only through the Go.Learn app,

on a tablet - either through the Go.Learn app, or through a mobile browser by switching to a computer version of the platform.

JavaScript, Cookies, localStorage must be enabled.

Please note that Flash content is not displayed on iOS devices. Flash technology is not supported on Android devices and in computer browsers.

Online support is available at Learningforu@ua.ey.com during business hours from 9:00 to 18:00 Kyiv time (on holidays from 9:00 to 17:00).

After contacting the support service, an automatic answering machine will be sent to you (no later than 24 hours), indicating the time during which the request will be processed. The time frame for solving your problem depends on the cause and complexity of the problem. The support service will inform you about the timing and status of the solution process.

For effective interaction between you and the administrators of the support service, please provide up-to-date information that will allow the administrator to reproduce, and fix the problems found.

It will significantly speed up the process of solving the problem if you immediately provide the followinginformation in the appeal:

1. A detailed description of the problem with as many details as possible clearly and step by step.

2. URL of the platform where the problem occurred.

3. Received error message and clear steps to reproduce this error.

4. User (s) who suffered (s) from this problem.

5. Any screenshots or videos related to the problem.

The platform user is responsible for:

- documentation and prompt notification of errors or malfunctions;

- providing comprehensive information;

- implementation of any necessary corrective action received from the support administrator;

- adherence to all instructions or suggestions from administrators for use, support, updates, repairs, workarounds, etc.